Terms of service

Nodrik is operated by Thoughtgears Ltd, a company registered in the United Kingdom. These terms apply when you use it. Last updated 15 September 2026.

Accepting these terms

You accept these terms by creating an account. Nobody signs anything and nobody negotiates them, so they are written to be read in full in a few minutes rather than skimmed. If your organisation needs something different, email us before you subscribe.

What Nodrik does

When an alert fires in a Google Cloud project you have connected, Nodrik reads the relevant logs, metrics, recent changes and — if you connect it — your repository metadata, and posts what it found to Slack with a hypothesis about the cause.

Nodrik saves you investigation time; it does not resolve incidents. Its hypothesis may be wrong. Everything it produces is a starting point for a human, and the evidence it shows is the part you should rely on. You remain responsible for diagnosing and fixing your own systems.

What Nodrik will never do

• Change anything in your Google Cloud. The access you grant is four read-only viewer roles and, only if you opt in per service, one custom role whose permissions are all get or list. Suggested fixes are text for you to review and run yourself.
• Keep your telemetry. Logs and metrics are read at the moment an alert fires and are not stored, beyond the redacted evidence quoted in the report itself.
• Use your data to train models. Investigations run on Google Vertex AI under terms that exclude training on customer content.

Tools you connect yourself

Nodrik lets you point it at your own tools — an MCP server or an endpoint you host. If you do, that tool is yours and calling it is the whole of what we do with it.

• We do not inspect or verify your tool. We cannot tell whether it only reads. A server can declare itself read-only and be wrong, and nothing on our side can check that against what the code does — so we do not rely on such a declaration and we do not present your tools to the model as read-only.
• What your tool does is your responsibility. If it changes something, it changes it, and we are not liable for that. Connect only tools you are content for Nodrik to call, with a credential scoped to the least they need.
• The read-only promise above is about your Google Cloud. Four viewer roles, every call under them a list call, plus any per-service configuration role you chose to add, whose permissions are all get or list — each call checkable in your own audit logs. It describes the access you granted us; it cannot extend to code we have never seen.

Your responsibilities

• You confirm you are entitled to grant Nodrik access to the projects you connect, and to the Slack workspace you install it into.
• You are responsible for what you do with Nodrik's output. Verify a suggested fix before running it — we say so on every report for a reason.
• Keep your account secure. Anyone signed in to your workspace can see its investigations; what they can change depends on the role you gave them.

Availability

Nodrik is provided without a service level agreement. We would rather say that plainly than publish a number we have not earned the operating history to stand behind.

If Nodrik is unavailable when an alert fires, that investigation does not happen — and your own alerting is unaffected, because Nodrik is a notification channel and never sits in the path of your monitoring. That is the deliberate reason an outage here cannot become an outage there.

Subscription and fees

• Prices are per month, in US dollars, and exclusive of VAT and sales tax.Tax is calculated at checkout based on where you are, and you can enter a VAT number there — if you are a VAT-registered business in the EU, reverse charge applies and we will not charge you VAT.
• Billing is monthly in advance, from the day you subscribe, and renews automatically until you cancel.
• Tiers differ in capacity and support, never in features. There is no feature behind a higher price. What a tier buys is how many Google Cloud projects you may connect, and a fair-use allowance of investigations per month.
• Going past your monthly allowance does not stop investigations. The monthly figure is a fair-use allowance, not a switch. Nodrik investigates every alert anyway, we do not bill you for the difference, and nothing degrades — we will not switch Nodrik off mid-incident, and there is no code in the product that could.
• One billing period over your allowance costs nothing. We email you and put a note in your console when a period finishes over, because you should know — but a single period over changes nothing at all, whatever the size of it.
• If it keeps happening, we add the capacity to your subscription rather than stopping you. Finish two of your last three billing periods over your allowance and we increase the extra-investigations quantity on your subscription to cover what you are actually using. It is sized to the middle of what you went over by in those periods, not the worst of it, counted in investigations rather than in blocks, and charged pro rata. We email you seven days before it happens, naming the quantity, the price and the date. You can buy a different amount yourself at any time before or after, or remove it again, from the Usage page in your console — and buying enough capacity, or moving up a tier, means we do nothing. See the next point for when a reduction takes effect. We only ever do this on an active, paying subscription: never during a trial, never while a subscription has lapsed, and never more than once in a billing period.
• Buying more capacity is immediate; giving it back happens at the end of the period. Raise your extra investigations and the new allowance is yours the same day, charged pro rata for the rest of the period. Lower it, or remove it, and the change takes effect when your current billing period ends — you keep the capacity you have already paid for until then, and are not charged for it again. Moving to a higher tier works the same way, immediately; moving to a lower one takes effect at the end of the period you have paid for. Changing either during your free trial takes effect at once, keeps your trial running, and simply changes what your first charge will be.
• It works the other way too, without you asking. If you are paying for extra investigations that none of your last three billing periods needed, we lower the quantity to what you actually used, credit you the difference pro rata, and tell you. We never lower a quantity you have changed yourself since your last period ended.
• There is one limit that does decline an alert: a daily cap. It exists so one very noisy day cannot spend a month's capacity by itself, and it is a tenth of your monthly allowance — so buying extra investigations raises it in the same proportion. Your current cap and today's count against it are both on the Usage page. When it is reached, Nodrik says so in Slack rather than going quiet, and new investigations resume when the day resets.
• Each investigation has a spending ceiling. A single investigation will not spend more than a fixed amount on models. One that reaches the ceiling writes up what it found from the evidence it has and tells you it stopped early, rather than running on or failing silently.
• If you go past your project limit, the console quotes the price of one more project — and tells you when moving up a tier would be cheaper — before anything is added or charged.
• A failed payment does not stop investigations. While your card is being retried you remain a paying customer and Nodrik keeps working. Only a subscription that has finished failing, or one you cancelled, stops.
• We will give 30 days' notice by email before any price change, and it will never apply to a period you have already paid for.

Cancelling and refunds

You can cancel at any time from the billing portal in your console. Cancellation takes effect at the end of the period you have paid for — Nodrik keeps working until then, and you are not billed again.

We do not give partial refunds for an unused part of a month. If Nodrik was materially broken for a sustained period and you tell us, we will sort it out; we would rather fix that case by talking to you than by writing a clause that pretends to anticipate it.

Your data

What we process, where it goes, who else touches it and what happens when you leave are set out in the data processing agreement, which forms part of these terms and which you accept alongside them. The privacy policy covers data we hold about you as a customer rather than data we process on your behalf.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, and because Nodrik is advisory rather than operational, Thoughtgears Ltd is not liable for indirect or consequential loss, loss of profit, or loss arising from action taken on a suggestion Nodrik made. Our total liability is limited to the fees you paid in the twelve months before the claim.

Ending it

Cancelling stops the billing. Removing Nodrik removes the access, and the two are separate on purpose: revoke the four role grants and delete the notification channel in your project, and remove the app from Slack. Nothing of ours remains in your infrastructure, and you do not need us to do it for you.

On our side, we delete your tenant — the service account that could read your projects, your stored credentials, and your investigation history — within 30 days, as set out in thedata processing agreement.

We may end an account with reasonable notice, or immediately if it is used unlawfully. If we end it for any reason other than misuse, we refund the unused part of the period.

Changes

We will update these terms as Nodrik changes. Material changes will be notified to the email on your account before they take effect.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

support@nodrik.dev for anything about these terms or the service.